Support

Need help with DuoMagic? Email sami@agentsai.ltd and we will get back to you, usually within two working days.

Common questions

The outer screen stays dark. Open DuoMagic so it fills the inner screen and allow camera access when asked. iOS shows the outer screen only while DuoMagic is the app in front, and turns it off in Split Screen or when you switch apps. Fold the phone shut to show your content on the outer screen full size.

I said no to the camera. Go to Settings > DuoMagic and turn Camera on. The camera only keeps the outer screen on; nothing is recorded.

I don't have an iPhone Duo. Tap the preview on the home screen to show your content full screen, then turn the phone around.

"Design with AI" is missing or greyed out. It needs an iPhone with Apple Intelligence turned on in Settings.

Captions don't appear. Allow the microphone and speech recognition in Settings > DuoMagic, and pick your language in DuoMagic's settings.

I deleted my cards. Open Settings in DuoMagic and tap Restore starter cards.